Refund policy

📦 Return & Refund Policy – Avelon™

At Avelon™, your satisfaction is our priority.
If something isn't right with your order, we're here to make the process simple and stress-free.

⏳ Return Window

You may request a return within 30 calendar days from the date your order is delivered.

✅ Eligibility Requirements

To qualify for a return, the item must meet the following conditions:

• Product must be unused and in the same condition as received
• Returned in its original packaging
• Proof of purchase must be provided (order number or confirmation email)

Items that are used, damaged, or returned in non-original condition may not be eligible for a refund.

🚫 Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Any item returned after 30 days from delivery

📩 How to Start a Return

To begin a return request, please contact us at:
📧 support@avelon.com

Please include:

• Subject: Return Request – [Your Order Number]
• A brief explanation of the reason for the return
• Photo(s) if the item arrived damaged or defective

⚠️ Please do not send items back without contacting us first. Unauthorized returns may not be accepted.

Please allow 5–7 business days for your return to reach our fulfillment center before the inspection process begins.

💰 Refund Process

Once your return is received and inspected, we will notify you via email.

If approved:

• Your refund will be issued to your original payment method
• Processing typically takes up to 10 business days

Shipping fees are non-refundable unless the return is due to an error on our part (damaged or incorrect item).

🚚 Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The item arrived damaged
• The wrong item was received

🔄 Size Issues & Exchanges

We understand that sizing can be tricky.
If you received the wrong size or the fit isn't right, please contact us at support@avelon.com and we will do our best to assist you with a free exchange.

To be eligible for an exchange:

• Item must be unused and in original packaging
• Request must be made within 30 days of delivery

💬 Need Help?

Our support team is always happy to assist you.
📧 support@avelon.com